Terms of Service
Terms of Service
Last updated: August 21, 2025
1. Acceptance of Terms
By accessing and using Coinner.io ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Coinner.io is an esports and gaming platform that provides:
- Free-to-play gaming experiences
- Esports tournaments and competitions
- Gaming community features
- Virtual currency and rewards system
- Gaming content and news
3. User Accounts
To access certain features of the Platform, you must create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and complete information
- Notifying us immediately of any unauthorized use
4. Age Requirements
You must be at least 13 years old to use the Platform. If you are under 18, you must have parental or guardian consent to use our services.
5. Acceptable Use Policy
You agree not to use the Platform to:
- Violate any applicable laws or regulations
- Harass, abuse, or harm other users
- Cheat, hack, or exploit game mechanics
- Share inappropriate or offensive content
- Attempt to gain unauthorized access to our systems
- Use automated tools or bots
6. Virtual Currency and Rewards
Our Platform may feature virtual currency and rewards systems:
- Virtual currency has no real-world monetary value
- Rewards are provided at our discretion
- We reserve the right to modify or discontinue rewards programs
- Virtual currency cannot be exchanged for real money
7. Payment Processing and Virtual Purchases
For premium features and virtual items, we may process payments through secure third-party payment gateways:
- All payments are processed securely through certified payment providers
- Virtual purchases are final and non-refundable unless otherwise specified
- Prices are subject to change without prior notice
- Payment processing fees may apply and are non-refundable
- We reserve the right to refuse or cancel any transaction
8. Cancellation and Refund Policy
Our cancellation and refund policy applies to all transactions on the Platform:
- Virtual Currency and Items: All purchases of virtual currency, items, or premium features are final and non-refundable
- Subscription Services: You may cancel your subscription at any time through your account settings
- Technical Issues: Refunds may be provided at our discretion for verified technical issues preventing service delivery
- Account Violations: No refunds will be provided for accounts suspended or terminated due to Terms of Service violations
- Processing Time: Approved refunds will be processed within 5-10 business days
- Contact: For refund requests, contact our support team with transaction details and reason for request
9. Digital Delivery Policy
As a digital gaming platform, our delivery policy covers virtual goods and services:
- Instant Delivery: Virtual currency, items, and premium features are delivered immediately upon successful payment
- Account Access: Premium features and subscriptions are activated instantly in your account
- Email Confirmation: Transaction confirmations are sent to your registered email address
- Availability: All digital content is available 24/7 once purchased and activated
- Platform Access: Digital purchases are tied to your account and accessible across all supported devices
- No Physical Shipping: As all our products are digital, no physical shipping is involved
10. Intellectual Property
All content on the Platform, including but not limited to text, graphics, logos, and software, is the property of Coinner.io or its licensors and is protected by copyright and other intellectual property laws.
11. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Platform.
12. Disclaimers
The Platform is provided "as is" without warranties of any kind. We do not guarantee that the Platform will be error-free or uninterrupted.
13. Limitation of Liability
In no event shall Coinner.io be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Platform.
14. Termination
We may terminate or suspend your account at any time for violations of these terms or for any other reason at our sole discretion.
15. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the Platform after changes constitutes acceptance of the new terms.
16. Contact Information
If you have any questions about these Terms of Service, please contact us at:
- Email: legal@coinner.io
- Website: coinner.io